Terms & Conditions

We are a small family run business and would like all our guests to enjoy their stay. To this end, we have some simple conditions that govern our acceptance of bookings:-


Deposits

We ask for payment equivalent to the first night room rate as a booking deposit. A contract will then exist between You and Us.
If – due to very short notice bookings – it is agreed that a deposit payment is not required before you arrive, then the contract will then exist from the point at which you either agree to the booking offer in writing or when you check in.

Payments and penalties

Full payment of the accommodation bill can be made at any point between the reservation being CONFIRMED and the guest checking out.
Please use the payment details provided in the booking information or contact us to arrange payment.

When the guest checks out, the account becomes payable in full (The Agreed Payment Date).
Should the account remain unpaid beyond the Agreed Payment Date, then we reserve the right to add late payment interest charges to the overdue amount. For both private and corporate bookings, these charges will be in line with the “Late commercial payments: charging interest and debt recovery” guidelines on the UK Government’s website where the current “Statutory Interest Rate” is the current Bank of England Base Rate + 8%. These interest amounts will be calculated and chargeable on a daily basis until the account is paid in full. Any accounts remaining overdue more than 3 months past the Account Due Date will be referred to the Small Claims Court for deliberation.   For further details see Late commercial payments: charging interest and debt recovery – GOV.UK (www.gov.uk)

Cancellations

Cancellations made more than 14 days before the booked arrival date may incur an administrative charge of 10% before refund of your deposit.

Once the booking is confirmed, cancellation by you in the two weeks prior to your arrival date would require the payment to be made in full.

Room Rates

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change any of these, then the rates are subject to change.

Arrival and Departure

Check-in is between 15.00 hrs and 21.00 hrs. We are willing to accept luggage earlier in the day and may be able to accommodate arrivals outside of these times.

Please enquire when booking. Check-out is 10.30hrs in order for us to prepare the rooms for incoming guests.

Parking

Free Parking is provided in the Brixham Marina Car Park between 13.00 hours on the day you check in until 13.00 hours on the day you check out. This is provided that you have supplied us with the correct registration of your vehicle at least 24 hours before you arrive. The car park entrance and exit are fitted with ANPR readers and the registration number needs to be added to the database before the permit becomes valid. If in doubt, do not enter the car park until you have checked in with us. Use of the car park at any other time must be paid for at the car park.

Room Keys

You will be issued with your room and front door keys when you check in. You are requested to keep these keys with you at all times until you check out.
Please return keys before leaving the building on your departure day. Unfortunately, keys which are found to be lost, mislaid or not returned when you leave will incur you a £30 charge to cover some of the costs of replacement.

Smoking

Smoking or vaping is not allowed anywhere on the premises. We will charge an extra cleaning fee if you smoke or vape in your room.
We will also cancel what remains of your booking, ask you to leave the premises and you will become liable for the full cost of your stay.

Damage

Whilst we do understand that accidents occasionally happen and we may be able to absorb the costs of such events, we do still reserve the right to charge for any damage accidentally or otherwise caused.

Termination of bookings

“Please respect our home and our other guests. We reserve the right to terminate your booking if you contravene any of the above terms and conditions or engage in any unacceptable behaviour which may cause a nuisance or disturbance to our other guests.”

Access Statement

Click Here to download our current Access Statement.